Food safety and quality assurance are top priorities at Ben E. Keith Foods. We are committed to distributing safe products to all of our customers. We stringently adhere to and follow industry standards and best practices across Standard Operating Procedures (SOP), Sanitation Standard Operating Procedures (SSOP), Good Manufacturing Practices (GMP), Hazard Analysis and Critical Control Points (HACCP), Food Safety Modernization Act (FSMA) plans and guidelines, refrigeration temperatures and controls, preventative maintenance plans, and recall procedures, as audited and documented by a third party compliance firm.
We pledge to notify customers quickly and provide the information necessary for removing that product from the marketplace. It is our duty and moral obligation to protect the health and well-being of the public, to the best extent possible. Our dedicated team has the training and authority to act decisively in any case of a recall, withdrawal, tampering, or threat. It’s a pledge we take seriously, for you and your customers.
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Responding to a Ben E. Keith Recall
Ben E. Keith has implemented an automated notification and response software system, by Seneca Corporation. This phone and email system will allow us to notify all customers involved in a recall and initiate recovery efforts.
Customers can receive additional guidance by:
- Calling their Ben E. Keith Division listed in the notification email
- Contacting Ben E. Keith at BEKfoodsafety@benekeith.com