Customer Service Rep
Location:2300 North Lakeside Dr., Amarillo, Texas
FAM_704050 Cust Serv Rep_Pkg Sg Rt
Date Posted: 09/07/2026
For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.
Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.
We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.
Position Summary and Responsibilities:
This position is one of direct contact with customers. This position has to be knowledgeable and aware of all products in inventory. Interact directly customers both in person and by telephone, to provide information in response to inquiries regarding products and services and resolve complaints.
- Responsible for taking and entering orders at will call center in person, by phone, or computer.
- Responsible for petty cash box. Must compile all sales invoices and paid vouchers and balance on a daily basis. Return cash box to safe at end of the day.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
- Must be able to handle large amounts of both incoming calls regarding products and in-person orders.
- Contact customers as needed regarding orders, additional products and services.
- Research records in computer or hard copy files to retrieve information related to customers or vendors.
- Must possess and demonstrate a helpful, friendly, courteous, kind, and trustworthy attitude toward customers and co-workers.
Education and/or Work Experience Requirements:
- Excellent verbal and written communication skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Knowledge of Microsoft Outlook Internet software; Order processing systems and Microsoft Word, Excel, Access, etc.
- High school diploma or general education degree (GED) required. One year experience and/or training in a Customer Relations position preferred.
- Must be familiar with keyboard and data entry.
- Ability to multitask.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to lift and carry up to 20 lbs.
Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.
- Medical, Dental, Vision, Life Insurance
- Short and Long Term Disability
- 401K with matching contribution
- Educational Assistance Program
- Paid Vacation and Holidays
- Employee Credit Union
We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.
Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor