For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

Position Summary:

At Ben E. Keith Company, we know the quality of our I.T. services directly impacts the success of our internal and external customers. As a Desktop Support Analyst II, you’ll combine technical expertise with strong problem-solving and communication skills to deliver swift, effective resolutions. You will provide high-quality, client-side desktop support to more than 300 associates at our Corporate and 777 Main General Office locations, while also assisting with remote support across the enterprise.

The ideal candidate is humble in their approach, motivated to deliver exceptional customer service, and skilled at diagnosing and resolving a wide variety of technology issues.

Responsibilities:

• Resolve end-user technical issues with professionalism and urgency.
• Image, configure, and deploy workstations.
• Install and update software and patches using automated tools.
• Manage and maintain workstation hardware and software inventory.
• Perform diagnostic testing and repair of workstations and peripheral devices.
• Assist with training sessions to support technology adoption and use.
• Provide support for PCs, mobile devices, productivity software, audio-visual equipment, and other technologies.

Key Qualifications:

• Strong interpersonal skills with a talent for problem-solving.
• Ability to remain calm, composed, and customer-focused while troubleshooting.
• Quick learner with a desire to grow technical skills.
• Excellent time management and sound decision-making abilities.

Education and/or Work Experience Requirements: 

• 3+ years of professional client-side user support experience.
• Expertise with  Windows 10 to Windows OS, macOS, iPhones, and iPads.
• Experience supporting Office 365, including Microsoft Teams.
• Working knowledge of Active Directory and Group Policy.
• Hands-on experience with computer hardware and system imaging.
• Familiarity with audio-visual equipment and VOIP phone systems.
• Proficiency with ticketing systems and workflow management, experience with Jira Service Management is a plus. 
• Basic knowledge of network setup and troubleshooting.
• Understanding of ITIL is a plus.
• A+ and HDI certifications preferred.
• Valid Texas driver’s license required.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Must be able to lift and carry up to 20 lbs.

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor